FAQs

About FIYAH

We are based in the heart of Cheshire in a small village called Holmes Chapel in the United Kingdom.

Founded in 2015, we are a true family business with a passion for meaningful jewellery and the emotions these pieces bring to people around the world.

Read more about us and our story.

We don't currently have a retail store or offer wholesale to jewellery stores.

We try to place as much information about each piece of our jewellery onto our website and within our social pages.

If you would like to know anymore information about any piece or would like to see more photos or videos, please don't hesitate to contact us.

Our customer service team are available to help you between 8:3am and 5:3pm Monday – Friday (BST), you can contact us by
sending an email to support@fiyah.com,
or by telephone at +44 161 703 5606.

Certainly, we are transparent with our customer reviews.

You can read customer reviews on each of our product pages or read all of our reviews on our reviews page.

About FIYAH Jewellery

Unfortunately, at this current time, we are unable to
offer engraving on our jewellery.

If the item you would like is out of stock, please contact our customer service team and we will update you on when this will be
back in stock.

Phone: +44 161 703 5606
Email: support@fiyah.com

Our customer service team are available to help
you between 8:30 am and 5:30 pm Monday – Friday (GMT)

Here at FIYAH, each piece comes with a 1-year warranty.

Please see our 1-year warranty for more information.

Our 9ct, 14ct and 18ct Gold pieces are hallmarked by the London Assay Office to show their authenticity.

Our Sterling Silver pieces are stamped with '925'.

Yes, all of our jewellery is made from both semi-precious and precious materials. We only use 925 sterling silver and gold.

Please note: as with all gold plated jewellery, please be mindful of wearing these peices in swimming pools and the ocean, when washing up and around fragrances. This is due to the chlorine, salt and other chemicals potentially eroding the plating.

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Naturally, all Jewellery tarnishes over time, however, this will happen much quicker if your jewellery is coming into regular contact
with cosmetic products such as moisturiser, perfume, and false tan.

As our jewellery is made from semi-precious and precious materials, any tarnishing can be polished to it's shiny, bright self.

Please visit our use and care page for more information.

A lot of our rings are adjustable, meaning that they can be adjusted to fit any finger. We do recommend that you only adjust your ring once to fit your finger. If your ring is adjusted multiple times this can weaken the band over time.

Please take extra care when adjusting your ring.

All of our adjustable rings are carefully designed to be suitable for
everyone.

If you are suffering from arthritis, we recommend gently adjusting your ring with care.

Placing an Order

Absolutely! Our customer service team are more than happy
to assist you with your order, please contact us at +44 161 703 5606. We are
available between 8:30 am and 5:30 pm Monday – Friday (BST). We look forward to
hearing from you.

Yes you can. Simply add the item(s) to your shopping bag and add the special message that you would like to be included in the gift note section.

This service is free of charge.

We accept all major credit cards, PayPal, GooglePay, Apple Pay, Klarna Buy Now, Pay Later and FIYAH gift vouchers.

All orders are processed immediately between Monday-Friday 8:30am-5:30pm so you will have a limited window to amend or cancel your order.

If you would like to amend or cancel your order, please contact us immediately by phone (Monday-Friday 8:30am-5:30pm) and we can try to accomodate your request.

We have partnered with Klarna to offer Buy Now, Pay Later payment options.

Please visit our Klarna FAQs page for more information about Klarna and how it works.

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All orders arrive is a luxury FIYAH jewellery box and delivered in a discreet outer packaging.

Please see any jewellery item page for pictures of our packaging.

Delivery

We offer free worldwide standard delivery for orders over £20.

For more information and a full list of our delivery methods used, please see our Delivery page for more information.

There may be additional customs and duties charges, these
charges vary depending on each country. Any additional charges are the responsibility of the customer, we are unable to cover this charge.

We are pleased to say that we offer free worldwide
shipping.

For more information and a full list of our delivery methods used for each country, please visit our Delivery page for more information.

Your order will dispatched the very same day when placed before 3pm Monday – Friday (BST). Any orders placed after 3pm will be dispatched the following working day.

Once we have dispatched your order, you will receive a confirmation email and/or SMS text message if you provided your contact details during the checkout process.

Please note: Weekends are not classed as working days.

Returns

We hope you love our jewellery; however, we do understand
that sometimes our pieces need to be returned or exchanged.

Here at FIYAH, we have a 90-day return policy, once the 90 days have surpassed, we will be unable to offer a refund or exchange. For further information, please refer to our
Returns Policy.  

 

Please note: For hygiene reasons we do not accept returns
on earrings.

Refunds will be processed within 14 days of us receiving your order, we will refund the purchase price to the original method of payment.

Please see our Returns Policy for more information.

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