Customer Care

We're here to help

Contact Us

Like to contact us about our jewellery or an order you have placed with us?
We're here to help and available Monday - Friday 8:30am - 5:30pm (GMT).


Have you tried our Frequently Asked Questions page?

We have put together a handy list of FAQs to help you if we aren't available or if you'd like to self-serve and find the answer for yourself. We may have the answer to your question there.

Customer Support

Or put pen to paper the traditional way:
Colt House, Manor Lane, Holmes Chapel
Cheshire CW4 8AF, United Kingdom

Press Enquiries

For all press enquiries, please contact us at:

Affiliate, Influencer & Collaboration Enquiries

Read more about our affiliate programme or contact us directly:

Order Help

We currently accept the following payment methods:

American Express
Diners Club
Apple Pay
Google Pay
Shopify Pay

We have also partnered with Klarna to offer 'Buy Now, Pay Later' and 'Pay in 3'.

Yes you can. To purchase a FIYAH gift voucher, please visit our vouchers page.

All orders are processed immediately between Monday-Friday 8:30am-5:30pm so you will have a limited window to amend or cancel your order.

If you would like to amend or cancel your order, please contact us immediately by phone (Monday-Friday 8:30am-5:30pm) and we can try to accomodate your request.

You can track your order using the Royal Mail Track and Trace System.

Our return & exchange policy lasts 90 days. Returning your order for a refund or and exchange is easy.

See our Return Policy for more information.

All of our jewellery comes with a 1 year warranty.