Use and Care

Because timeless jewellery needs forever care

Our pieces are made from earth's precious metals and are designed to stay with you for a long time, they just need a little bit of TLC along the way. Here are all the tips you need to keep your FIYAH pieces shiny and fresh!

How to look after your jewellery

  • Separate your pieces so they don’t scratch one another, and store in a padded box. Gemstones can be particularly sharp so make sure you watch out for them.
    • Fasten necklace and bracelet chains when storing jewellery to avoid them becoming tangled.
      • Taking care of your jewellery starts right at the beginning. Contact with perfume, soaps, sprays and lotions (including fake tan) can ruin your pieces over a length of time. 
        • Be sure to take your jewellery off regularly, especially when you wash or sanitise your hands, exercise and shower. 

          Care for gemstones

          Extra care for those extra special pieces...

          • Store jewellery away from direct sunlight which can fade and dull gemstones. Windowsills are prime culprits!
          • Do not wear gemstone jewellery in situations where it may be exposed to rough surfaces, extreme temperatures, harsh chemicals or severe impacts.
          • Jewellery with stones should always be stored separated from each other to avoid scratching.

          Storing

          Make sure you keep your pieces stored safely. We normally suggest storing away from natural heat, in a protective jewellery box or a tarnish-resistant pouch (currently not available from us). Do not store your jewellery in the bathroom. Please note that our FIYAH gift boxes are not made for long-term storage as they are not airtight.

          Cleaning

          If your pieces get a little worn, our gentle cleaning cloth is impregnated with a PH-neutral liquid to both clean and protect your jewellery to keep its shine and lustre. The cleaning cloth is ideal for anyone with a passion for their FIYAH collection. A great way to keep your FIYAH jewellery gleaming is with our special double-sided polishing cloth.

          Polish Cloth

          Regular price$9.00
          /

          The FIYAH Polish Cloth is the perfect care accessory for any jewellery.

          The cloth is coated with fluid that keeps your jewellery shiny for years to come. Keep your sparkle with the FIYAH Polish Cloth.

           

          Care

          Because timeless jewellery needs forever care.

          All of our jewellery pieces are made using 925 Sterling Silver, 9ct and 18ct Yellow Gold, 9ct and 18ct White Gold, 9ct and 18ct Rose Gold and Semi-Precious Stones.

          To keep your FIYAH jewellery gleaming and prolong its beauty, we recommend avoiding contact with lotions, potions and perfumes and store your jewellery away from direct sunlight.

          Read our Jewellery Care guide for more information. 

           

          Shipping & Returns

          Order before 3pm (BST/GMT) Monday-Friday for same-day dispatch.

          UNITED KINGDOM

          Standard Delivery (1-2 days): FREE for orders over £20 or £1.95
          Special Delivery: Next day by 1pm: FREE for orders over £90 or £6

          EUROPE

          Tracked Delivery 5-7 days: FREE for orders over £20 or £1.95

          REST OF WORLD

          Tracked Delivery 5-7 days: FREE for orders over £20 or £1.95

           

          RETURNS

          For hygiene reasons, we do not accept returns on earrings.

          If you are not completely satisfied with your order you can return it to us within 90 days from the date of purchase.

          To be eligible for a return, your item must be in the same condition that you received it and must also be in the original packaging. Your refund will be credited back to your original method of payment.

          Read our Return Policy for more information.

          Polish Cloth
          Polish Cloth

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