Use and Care – FIYAH

FIYAH: Use and Care

Because timeless jewellery needs forever care 

Forever Care

Gold, silver, and gemstones are the Earth’s precious gifts. Our jewellery is pure of heart, yet the world can be a harsh mistress and life can take its toll. So here are a few tips to make Fiyah beauty last forever. Make it more than mortal.

How should I care for my FIYAH jewellery?

What to do

*Separate your pieces so they don’t scratch one another, and store in a padded box. Gemstones are particularly abrasive if jewellery is rattling around.

 *Fasten necklace and bracelet chains when storing jewellery to avoid them becoming tangled.

 *Wear rubber gloves for cleaning. Wash with mild dishwashing soap and rub dry or polish with a soft non-abrasive cloth. Better still, use a specialist liquid like on the Fiyah Cleaning Cloth.

Care for Metals

* Keep jewellery away from stained wood. Stains and polishes carry chemical which can tarnish.

* Invest in some moisture-absorbing silicon packs for your padded jewellery box. Even ‘pure’ water has minerals that can tarnish precious metals.

* Don’t wear jewellery in a sauna, steam room, or swimming pool. These environments are cleaned and sanitised with chemicals.

* Don’t cover jewellery with moisture lotions, perfume, or hairspray. Apply them before you put on your jewellery.

* Avoid wearing jewellery when showering, bathing, cooking, cleaning, gardening, and exercising, and remove jewellery before bed.

Care for Gemstones

*Store jewellery away from direct sunlight which can fade and dull gemstones. Windowsills are prime culprits!

 *Do not wear gemstone jewellery in situations where it may be exposed to rough surfaces, extreme temperatures, harsh chemicals or severe impacts

 *Jewellery with stones should always be stored separated from each other to avoid scratching

How should I store my FIYAH jewellery?

Jewellery should be stored away from natural sunlight and heat, in a protective jewellery box or a tarnish-resistant pouch (currently not available in FIYAH stores).

Do not store your jewellery in the bathroom. Please note that our FIYAH gift boxes are not made for long-term storage as they are not airtight.

The FIYAH cleaning cloth

Our gentle cleaning cloth is impregnated with a PH-neutral liquid to both clean and protect your jewellery to keep its shine and lustre. Fiyah cleaning cloths are a smart investment in when you own forever jewellery.


The cleaning cloth is ideal for anyone with a passion for their FIYAH collection. A great way to keep your FIYAH jewellery gleaming is with our special double-sided polishing cloth.

Polish Cloth
Polish Cloth
Polish Cloth
Polish Cloth

Polish Cloth

£6

The FIYAH Polish Cloth is the perfect care accessory for any jewellery.

The cloth is coated with fluid that keeps your jewellery shiny for years to come. Keep your sparkle with the FIYAH Polish Cloth.

 

Care

Because timeless jewellery needs forever care.

All of our jewellery pieces are made using 925 Sterling Silver, 9ct and 18ct Yellow Gold, 9ct and 18ct Rose Gold and Semi-Precious Stones.

To keep your FIYAH jewellery gleaming and prolong its beauty, we recommend avoiding contact with lotions, potions and perfumes and store your jewellery away from direct sunlight.

Read our Jewellery Care guide for more information. 

 

Shipping & Returns

DELIVERY

We aim to dispatch all orders the same working day when placed before 3pm (BST/GMT) Monday - Friday.

UNITED KINGDOM

FREE Standard Delivery on all UK Orders: 1-2 days (Royal Mail 24)
Next Day Delivery: £4.00 (free on orders over £90) (Royal Mail Special Delivery)

INTERNATIONAL

FREE Worldwide Delivery (outside of the UK): 5 - 10 days
Express Delivery: £20 1 - 6 days (DHL Express Worldwide) (free on orders over £149)

 

RETURNS

For hygiene reasons, we do not accept returns on earrings.

If you are not completely satisfied with your order you can return it to us within 30 days from the date of purchase.

To be eligible for a return, your item must be in the same condition that you received it and must also be in the original packaging. Your refund will be credited back to your original method of payment.

Read our Return Policy for more information.

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