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Contact Us

Like to contact us about our jewellery or an order you have placed with us?
We're here to help and available Monday - Friday 8:30am - 5:30pm (GMT).


Have you tried our Frequently Asked Questions page?

We have put together a handy list of FAQs to help you if we aren't available or if you'd like to self-serve and find the answer for yourself. We may have the answer to your question there.

Customer Support

Or put pen to paper the traditional way:
Colt House, Manor Lane, Holmes Chapel
Cheshire CW4 8AF, United Kingdom

Press Enquiries

For all press enquiries, please contact us at:

Affiliate, Influencer & Collaboration Enquiries

Read more about our affiliate programme or contact us directly:


What Payment Methods Can I Use?

We currently accept the following payment methods:

American Express
Diners Club
Apple Pay
Google Pay
Shopify Pay

Can I Order Gift Vouchers?

Yes you can. To purchase a FIYAH gift voucher, please visit our vouchers page.

Can I Change or Cancel My Order?

All orders are processed immediately between Monday-Friday 8:30am-5:30pm so you will have a limited window to amend or cancel your order.

If you would like to amend or cancel your order, please contact us immediately by phone (Monday-Friday 8:30am-5:30pm) and we can try to accomodate your request.

Where's My Order?

You can track your order directly on the couriers website, your tracking details should be in your dispatch e-mail. If you are having trouble tracking your order, please contact us straight away.

What is the Return and Exchange Period?

Our return & exchange policy lasts 90 days. Returning your order for a refund or and exchange is easy.

See our Return Policy for more information.

Warranty Help

All of our jewellery comes with a 1 year warranty.