We hope you are happy with your order and that your new piece of FIYAH jewellery is perfect for you. However, if you change your mind and decide it's not quite right, you can send it back to us within 90 days of your order date for either a refund or an exchange.

Unfortunately, we are unable to cover the cost of return postage for unwanted items. You will be responsible for the cost of returning the item(s) to us. We recommend using a tracked service for your return to ensure safe delivery.

Here are some additional tips for returning your items:

• Pack the items securely in their original packaging, if possible.
• Include a copy of your packing slip or order confirmation with your return.
• Clearly mark the package as a "Return" to avoid any delays.

The Policy

90 Day Return Period

Our return & exchange policy lasts 90 days. If 90 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, all pieces must be returned in the same condition that you received it, new, unworn and in its original packaging.

We must be notified of any missing/damaged items within 14 days of delivery. 

Exclusions:

• Rings that have been adjusted cannot be returned for a refund or exchange.
• Earrings: For hygiene reasons, we do not accept returns on earrings.
• Engraved jewellery cannot be returned and are non-refundable. 
• Sale Items: Jewellery pieces purchased within a sale can only be refunded if we have been notified within 14 days of receiving the order. If outside of the 14 days, we unfortunately cannot refund the order.
• Gift cards and gift bags are none refundable. 

Warranty

All of our jewellery comes with a 1 year warranty.