Contact Us
Like to contact us about our jewellery or an order you have placed with us?
We're here to help and available Monday - Friday 8:30am - 5:30pm (GMT).
FAQs
Have you tried our Frequently Asked Questions page?
We have put together a handy list of FAQs to help you if we aren't available or if you'd like to self-serve and find the answer for yourself. We may have the answer to your question there.
Customer Support
- Email: support@fiyah.com
- Phone: +44 161 703 5606
- Facebook Chat: Fiyah Facebook Page
Or put pen to paper the traditional way:
FIYAH
Colt House, Manor Lane, Holmes Chapel
Cheshire CW4 8AF, United Kingdom
Press Enquiries
For all press enquiries, please contact us at: press@fiyah.com
Affiliate, Influencer & Collaboration Enquiries
Read more about our affiliate programme or contact us directly: info@fiyah.com
ORDER HELP
What Payment Methods Can I Use?
We currently accept the following payment methods:
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal
Shopify Pay
Can I Order Gift Vouchers?
Yes you can. To purchase a FIYAH gift voucher, please visit our vouchers page.
Can I Change or Cancel My Order?
All orders are processed immediately between Monday-Friday 8:30am-5:30pm so you will have a limited window to amend or cancel your order.
If you would like to amend or cancel your order, please contact us immediately by phone (Monday-Friday 8:30am-5:30pm) and we can try to accomodate your request.
Where's My Order?
You can track your order directly on the couriers website, your tracking details should be in your dispatch e-mail. If you are having trouble tracking your order, please contact us straight away.
What is the Return and Exchange Period?
Our return & exchange policy lasts 90 days. Returning your order for a refund or and exchange is easy.
See our Return Policy for more information.
Warranty Help
All of our jewellery comes with a 1 year warranty.