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GET 20% OFF THIS BANK HOLIDAY WEEKEND WITH CODE FIYAH20

Use coupon code WELCOME10 for 10% off your first order.

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ABOUT FIYAH

Where is FIYAH based?

We are based in the heart of Cheshire in a small village called Holmes Chapel in the United Kingdom.

Who is FIYAH?

Founded in 2015, we are a true family business with a passion for meaningful jewellery and the emotions these pieces bring to people around the world.

Read more about us and our story.

Can I find FIYAH in a jewellery store?

We don't currently have a retail store or offer wholesale to jewellery stores.

We try to place as much information about each piece of our jewellery onto our website and within our social pages.

If you would like to know anymore information about any piece or would like to see more photos or videos, please don't hesitate to contact us.

How do I contact FIYAH?

Our customer service team are available to help you between 8:3am and 5:30pm Monday – Friday (BST), you can contact us by sending an e-mail to support@fiyah.com, or by telephone at +44 161 703 5606.

Can I read customer reviews about FIYAH?

Certainly, we are transparent with our customer reviews.

You can read customer reviews on each of our product pages or read all of our reviews on our reviews page.

ABOUT FIYAH JEWELLERY

Do you offer engraving on your jewellery?

Yes we are pleased to offer engraving on the following products:

- Adjustable Plume Ring
- Adjustable Plume Bangle
- Adjustable Friendship Bracelet

What if the item I want is out of stock?

If the item you would like is out of stock, please contact our customer service team and we will update you on when this will be back in stock.

Phone: +44 161 703 5606
Email: support@fiyah.com

Our customer service team are available to help you between 8:30 am and 5:30 pm Monday – Friday (GMT)

Do you offer a warranty on your products?

Here at FIYAH, each piece comes with a 1-year warranty.

Please see our 1-year warranty for more information.

Is your jewellery hallmarked?

Our 9ct, 14ct and 18ct Gold pieces are hallmarked by the London Assay Office to show their authenticity.

Our Sterling Silver pieces are stamped with '925'.

Does FIYAH jewellery tarnish?

Naturally, all Jewellery tarnishes over time, however, this will happen much quicker if your jewellery is coming into regular contact
with cosmetic products such as moisturiser, perfume, and false tan.

As our jewellery is made from semi-precious and precious materials, any tarnishing can be polished to it's shiny, bright self.

Please visit our use and care page for more information.

Can FIYAH rings be resized?

A lot of our rings are adjustable, meaning that they can be adjusted to fit any finger. We do recommend that you only adjust your ring once to fit your finger. If your ring is adjusted multiple times this can weaken the band over time.

Please take extra care when adjusting your ring.

Are your rings suitable for people with arthritis?

All of our adjustable rings are carefully designed to be suitable for
everyone.

If you are suffering from arthritis, we recommend gently adjusting your ring with care.

PLACING AN ORDER

Can I place my order over the phone?

Absolutely! Our customer service team are more than happy
to assist you with your order, please contact us at +44 161 703 5606. We are available between 8:30 am and 5:30 pm Monday – Friday (BST). We look forward to hearing from you.

Can I add a gift message to my order?

Yes you can. Simply add the item(s) to your shopping bag and add the special message that you would like to be included in the gift note section.

What payment methods do you accept?

We accept all major credit cards, PayPal, GooglePay, Apple Pay, Klarna Buy Now, Pay Later and FIYAH gift vouchers.

Can I make changes to my order?

All orders are processed immediately between Monday-Friday 8:30am-5:30pm so you will have a limited window to amend or cancel your order.

If you would like to amend or cancel your order, please contact us immediately by phone (Monday-Friday 8:30am-5:30pm) and we can try to accommodate your request.

Id like to pay for my order using Klarna. How does it work?

We have partnered with Klarna to offer Buy Now, Pay Later payment options.

Please visit our Klarna FAQs page for more information about Klarna and how it works.

How is my order packaged?

All orders arrive is a luxury FIYAH jewellery box and delivered in discreet outer packaging.

DELIVERY

Is delivery free?

Please see our Delivery page for information on delivery methods and prices.

Do I have to pay customs charges on my order?

There may be additional customs and duties charges, these
charges vary depending on each country. Any additional charges are the responsibility of the customer, we are unable to cover this charge.

What countries do you ship to?

We are pleased to say that we offer free worldwide shipping, excluding the following countries:

- Ukraine
- Russia
- China

For more information and a full list of our delivery methods used for each country, please visit our Delivery page for more information.

When will my order be dispatched?

Your order will dispatched the very same day when placed before 1pm Monday – Friday (BST). Any orders placed after 3pm will be dispatched the following working day.

Once we have dispatched your order, you will receive a confirmation email and/or SMS text message if you provided your contact details during the checkout process.

RETURNS

How can I return an item?

Here at FIYAH, we have a 90-day return policy, once the 90 days have surpassed, we will be unable to offer a refund or exchange. For further information, please refer to our
Returns Policy.  

 

Please note: We do not accept returns on earrings or personalised items.

How long does it take to process my refund?

Refunds will be processed within 14 days of us receiving your order, we will refund the purchase price to the original method of payment.

Please see our Returns Policy for more information.